AWS Contact Center Day
Date: Tuesday, July 13, 2021
Time: 9:00 AM - 1:00 PM PT | 12:00 PM - 4:00 PM ET
Contact centers have been rapidly evolving to keep up with the increase in customer demand and expectations. Now, contact center and customer service professionals are accelerating the rate of innovation with automation, personalization, and unique customer experiences.
Join our online event to explore contact center best practices, hear stories from leading experts in customer service, customer experience, and contact center technology, and learn how to leverage Amazon Connect to accelerate your contact center modernization.
AWS Contact Center Day is a free event designed to give business leaders the opportunity to dive deeper into customer experience and the future of contact centers. We invite you to review the agenda and join us for any or all of the day's sessions that interest you.
Who Should Attend
This event is ideal for business and technical decision makers who are responsible for customer service and support demands within the contact center. The intended audience for this event includes:
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- Line of Business Leaders
- Directors of Customer Experience
- Directors of Customer Support
- Directors of Contact Center Technology
- Internal IT leaders