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CX Exchange for Banking, Financial Services and Insurance

October 12 - 13, 2021 | Miami, Florida

We are delighted to inform you that the 8th annual CX Exchange for Banking, Financial Services and Insurance is back, in person, on the 12th and 13th October 2021!

After 18 months of providing value to our community through Virtual Exchanges and Think Tanks, we cannot wait to welcome you back to Miami, for 2 days of learning, sharing best practices and interactive networking, as we tackle the biggest challenges facing CX leaders in finance - such as: 

  • The need for speed, simplicity and consistency in the customer journey.
  • Adapting to changing customer personas and preferences, and creating hyper-personalized recommendations through effective data collection and analysis.
  • The role of empathy and the all-important emotional connection in building trust.
  • Evaluating return to the office strategies, and creating a diverse, flexible working culture in which your employees can thrive.
  • Demonstrating ROI to senior leaders from investments in CX innovation. 

Click here to Register!