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CX Retail Exchange USA
September 14-15 2026 | Atlanta, Georgia
CX Retail Exchange USA is an invitation-only, peer-to-peer forum designed for senior CX, CS, and digital leaders responsible for customer experience, digital, ecommerce, and omnichannel strategy. As consumer expectations continue to rise and commercial pressures intensify, the Exchange provides a focused environment for leaders to collaborate on building resilient, customer-centric retail organizations.
Unlike traditional conferences, the Exchange format prioritizes quality over quantity. Attendees take part in pre-qualified one-to-one meetings, interactive roundtables, and small-group discussions - ensuring every conversation is relevant and aligned to real business challenges. Content is shaped by the priorities of attending executives, creating an agenda driven by insight and experience rather than sales presentations.
Discussions will touch on key CX considerations facing retailers today, including delivering seamless and connected journeys, embedding CX as a core pillar of enterprise success, breaking down internal siloes, and guiding customers to the right channels at the right time. The focus remains on actionable strategies and genuine collaboration that help retailers move from transactional interactions to long-term customer partnerships.
This Exchange is designed for senior retail decision-makers looking to accelerate CX impact, learn from peers, and build trusted relationships in a highly efficient and outcomes-driven setting.
You can explore the 2025 Post Event Report to learn more about the calibre of fellow attendees, discussions and themes:
https://bit.ly/3OZVbJm If you are interested in attending the CX Retail Exchange USA or would like further information, please get into contact directly at enquire@iqpc.co.uk
If you are interested in partnering with the Exchange as a solution provider, please contact partner@iqpc.co.uk
Register:
https://bit.ly/4seYxXxWebsite:
https://bit.ly/4umKGQf