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CX Travel & Hospitality Exchange

8 - 9 September, 2026 | Hilton Syon Park, London
 
CX Travel & Hospitality Exchange is an invitation-only, peer-to-peer forum designed for senior CX, guest experience, loyalty, and digital leaders across travel, hospitality, and leisure brands. As guest expectations continue to rise alongside operational complexity and margin pressure, the Exchange provides a focused environment for leaders to collaborate on building seamless, experience-led organisations.
 
Unlike traditional conferences, the Exchange format prioritises quality over quantity. Attendees take part in pre-qualified one-to-one meetings, interactive roundtables, and small-group discussions - ensuring every conversation is relevant and aligned to real business challenges. Content is shaped by the priorities of attending executives, creating an agenda driven by insight and experience rather than sales presentations.
 
Discussions will touch on key CX considerations facing travel and hospitality organisations today, including delivering consistent and connected guest journeys, embedding CX as a core pillar of enterprise success, breaking down operational and departmental siloes, and guiding guests to the right channels at the right time across the travel lifecycle. The focus remains on actionable strategies and genuine collaboration that help brands move from transactional interactions to long-term guest relationships.
 
This Exchange is designed for senior travel and hospitality decision-makers looking to accelerate CX impact, learn from peers, and build trusted relationships in a highly efficient and outcomes-driven setting.
 
You can explore the 2025 Post Event Report to learn more about the calibre of fellow attendees, discussions, and themes: https://bit.ly/4sxNZT4
 
If you are interested in attending the CX Retail Exchange USA or would like further information, please get into contact directly at enquire@iqpc.co.uk
 
If you are interested in partnering with the Exchange as a solution provider, please contact partner@iqpc.co.uk

Register: https://bit.ly/4rpfygk
Website: https://bit.ly/4b5rteC