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ISG Xperience Summit
March 18 - 19, 2024 | New York City
The ISG Xperience Summit is taking place March 18 &
19 in New York City!
The only thing moving faster than technology is
technology consumers. And keeping up can make or break your business.
But adapting to customer needs is a moving target. How do
you create memorable moments that nurture lasting relationships when customers
needs are constantly changing?
Providing exceptional end-to-end experiences is no longer
an option - it's imperative.
Join us on March 18 - 19, 2024, in New York City to
explore the latest CX and EX trends and take home an action plan to turn your
organization into a customer-first enterprise. Discover
our event themes:
- The
Leading Edge: AI-enabled CX – AI-driven transformation isn't a promise
for tomorrow, it's today's reality. Organizations are using AI to improve
experiences, increase efficiency in operations that can be easily scaled
and enhance personalization. But applying AI in real life comes with some
challenges.
- Take
Flight: Technology that Transforms – It's no secret that technology is the
driving force behind transforming customer convenience and engagement.
Selecting the right tools will help you secure and retain your customer
base, adapt to fluctuating demand and scale your operations.
- Seamless
Synergy: Hybrid CX & Omnichannel Strategies – Three
quarters of consumers expect a fusion of physical and digital channels.
This requires data-driven, hyper-personalized experiences that are
tailored to an individual's preferences and predicts their next move.
- Employee
Experience: The Catalyst for CX Excellence – Employee
experience and customer experience are symbiotic. Fostering employee
experience is now a strategic business imperative.
We invite you to attend as our
guest. Register on our event website using this custom link for complimentary
registration*
https://xperience.isg-one.com/2024/register?code=CRMEX
*Service Providers are not included in this exclusive offer