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2024 Journey of the Connect Customer Virtual Contact Center Conference
March 18 - 20 | Virtual Event
Event Offers a Series of 6 Expert-Led
Webcasts and Exhibits by Leading Solution Providers
CRMXchange presents “Journey of the Connected Customer Virtual Conference.” This
online event, held March 18 –20, http://www.ecrmevents.com,
spotlights proven best practices for creating customer loyalty and retention
strategies.
The live events
are structured to benefit contact center leaders at all levels - managers,
directors, and C-level executives - helping you build advocacy and improved
results by:
- Optimizing the Customer Experience
- Understanding the AI and the Digital Experience
- The Growth of New Channel
- Managing Metrics
Donna Fluss, President DMG Consulting LLC will
lead an audience directed keynote discussion: ‘Unlocking the Power of
Connection - Strengthening Bonds Between Employees and Customers’ on topics
as: - AI’s Role: Will AI replace live agents or complement their efforts? Reducing
Agent Attrition: Strategies to retain and motivate live agents; The Future of
Voice: Exploring the evolving landscape of voice and alternate channels; Real-Time
Guidance: Enhancing customer interactions for better outcomes.
Additional conference sessions:
- WFM Scheduling Guardrails - Balancing Agent Engagement and Business Need
- From AI Buzzwords to Business Impact: New Ways to Connect Customer Experiences
- The Last Mile of Operational Efficiency: The Back Office
- Omnichannel Interactions - The Key to Improved Customer Experience
- Master the Art of Managing with Metrics
There is no cost to attend this
conference. Please visit http://www.ecrmevents.com for
details. For more information about this
or other virtual conferences presented by CRMXchange, contact
info@crmxchange.com or call 941-702-8389.