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2024 Journey of the Connect Customer Virtual Contact Center Conference

March 18 - 20 | Virtual Event

Event Offers a Series of 6 Expert-Led Webcasts and Exhibits by Leading Solution Providers    

CRMXchange presents “Journey of the Connected Customer Virtual Conference.” This online event, held March 18 –20, http://www.ecrmevents.com, spotlights proven best practices for creating customer loyalty and retention strategies.

The live events are structured to benefit contact center leaders at all levels - managers, directors, and C-level executives - helping you build advocacy and improved results by:     

  • Optimizing the Customer Experience
  • Understanding the AI and the Digital Experience
  • The Growth of New Channel
  • Managing Metrics

Donna Fluss, President DMG Consulting LLC will lead an audience directed keynote discussion: ‘Unlocking the Power of Connection - Strengthening Bonds Between Employees and Customers’ on topics as: - AI’s Role: Will AI replace live agents or complement their efforts? Reducing Agent Attrition: Strategies to retain and motivate live agents; The Future of Voice: Exploring the evolving landscape of voice and alternate channels; Real-Time Guidance: Enhancing customer interactions for better outcomes.   

 Additional conference sessions:     

  • WFM Scheduling Guardrails - Balancing Agent Engagement and Business Need
  • From AI Buzzwords to Business Impact: New Ways to Connect Customer Experiences
  • The Last Mile of Operational Efficiency: The Back Office
  • Omnichannel Interactions - The Key to Improved Customer Experience
  • Master the Art of Managing with Metrics

There is no cost to attend this conference. Please visit http://www.ecrmevents.com for details.  For more information about this or other virtual conferences presented by CRMXchange, contact info@crmxchange.com or call 941-702-8389.