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Navigating the Contact Center Purchase Decision

NICE inContact

Presented By: NICE inContact



While choosing new contact center software may seem like a single decision, there are in fact a complex web of choices that will need to be made. In this paper, we will examine some of the critical decisions companies need to make. The discussion will be highlighted by comments from interviews with operations leaders at companies that have been faced with similar choices, discussing the factors that helped guide their process.