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Health of the Contact Center - Agent Wellbeing and the Great Resignation

Over the past two years, the contact center has gone through rapid, transformative change— accelerating the shift to flexible work and cloud-powered operations, and bringing in new technologies to help agents interact with customers.

But how is all that change affecting agents? To find out, Calabrio asked agents about changes in their attitudes towards their work and employers. Our report, Health of the Contact Center: Agent Wellbeing and the Great Resignation, reveals clear trends that emerged from our research.