Home > White Papers > Workforce Management

MAJOR difference between coaching Gen X and Millennials

Believe it or not, there are five generations that make up today’s workforce.

Each of these generations has different ways in which they communicate and different preferences in the ways they like to be communicated to.

You’ll learn the subtle – and no-so-subtle – difference in how to coach contact center agents from each of these groups. And specifically, you’ll learn how to communicate the findings of AI-derived insights about their performance in a way that is understood, motivating, and actionable.