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Manage the Relationship, Not the Contact

NICE CXone

Presented By: NICE CXone


Gain a fresh perspective on managing Customer eXperience interactions without the blinders on. 

Read this Ventana white paper, “Manage the Relationship, Not the Contact”.

  • The risks of relying on a distorted and incomplete view
  • CX leadership requires strategic visibility
  • CX is not just a concern for the contact center
  • Why a whole-organization approach is best 

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