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Strategic Contact - Lori Bocklund

Lori Bocklund President, Strategic Contact Strategic Contact is an independent consulting firm that helps companies optimize the value of their customer contact technology and operations. Lori is a widely recognized and respected expert with over 28 years of experience in contact center strategy, technology and operations. Lori has written dozens of articles for industry publications, presented at conferences around the globe, and received ICMI’s Lifetime Achievement Award for her contributions to the contact center industry.

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