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SmartAction - Tom Lewis

Tom Lewis CEO, SmartAction Tom has over 25 years of experience focused primarily on customer experience and contact center operations and technology. His knowledge base is wide, including telephony technology, operational efficiency, outsourcing, and overall customer service strategy. Before SmartAction, Tom was a Partner at Deloitte Consulting, and the national leader of its Call Center Advisory Practice. Tom graduated with a Bachelor of Arts in Computer Science, minor Asian Studies, and a concentration in Economics from DePauw University.

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