Kathie “Kat”
Worman has been working in the contact center industry longer than she cares to
admit! With more than 20 years of experience, Kat has held numerous contact
center positions including management, data analysis, strategic operations, and
service level planning. Prior to joining Calabrio, Kat was a Principal
Consultant specializing in the implementation of process and applications
within the contact center. She has provided consulting services to Fortune 500
companies throughout North America, Europe and Australia. Kat specializes in
partnering with key stakeholders and workforce planning teams to deliver unique
solutions to contact center challenges.