Doug has over 23 years of experience in billing and customer
engagement tools in helping utilities optimize processes and achieve
organization strategic objectives. Dedicated to providing solutions that
increase operational efficiency and customer satisfaction, Doug is a seasoned
professional in consulting, product development and solution set engineering
across the customer experience lifecycle. Before joining West Interactive
Services, Doug’s experience includes Oracle Utilities Global Business Unit, CSG
International and First Data Corporation where he held several positions within
client consulting, product and business development. He holds a BS in
Business Administration from the University of Nebraska, Lincoln. He can
be reached at dbthompson@west.com.