Stuart began his career in the teleservices industry in 1977
and opened his own call center company 1 2 1 Direct Response in 1988. In his
role as CEO he grew the company to over 1,000 employees and multiple call
centers in the US and Guatemala.
Stuart currently is the Chief Executive Officer at the
Professional Association for Customer Engagement (PACE). After 25 years as a
volunteer, including roles as Chairman of the Board of Directors and Chairman of
the Government Affairs committee, Stuart was hired to lead the association as
CEO. PACE is the only trade association that is entirely focused on the contact
center industry. Stuart has represented the contact center industry for many
years in the halls of Congress and with the FCC and FTC.
Stuart a graduate of Temple University resides with his wife
in Yardley, Pa.