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sharpen - pam hynes

Pam Hynes VP of Client Experience, Sharpen Pam is an experienced leader in providing cloud-based communications and engagement solutions to contact centers. Her understanding of the business of contact centers is a result of 30+ years experience working with Contact Center leaders around the globe. Pam has ran support, implementation, operation and client success teams that were focused on customer experience.  With each of these team, she helped define the ways companies should engage customers to provide the highest levels of customer experience and has become a published author on the subject.

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