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Nicola Benedetto lives and breaths contact center performance. For the past 15 years he has held several leadership positions in Vodafone and Comdata, a leading European and Latin American voice-based services outsourcing provider. He currently serves as Head of Comdata's Italian Operations and prior to that spearheaded Process & Services Engineering for the group. Nicola holds a PhD in European and Comparative Labor Laws and has a strong track record of driving employee engagement, setting processes and driving operational excellence in his teams.