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VHT - Walter Lash

Walter Lash Director of Business Consultation, and Manager of Business Intelligence and Analytics, VHT A highly regarded contact center strategist and analyst with over 15 years of contact center experience. Mr. Lash has focused on optimizing service metrics and generating revenue, while crafting a premium customer experience. Prior to VHT, Walter spent 6 years as Operations Manager for a large US bank.  His team is responsible for the development and validation of the VHT implementation ROI.

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