James has been a sales executive and technology leader in the Customer Experience space for over 25 years. Over the course of his career, he has helped over 50% of the Fortune 100 shape their customer experience through technology and consulting. His unique mix of technology, business strategy and consumer awareness has resulted in proven success for clients seeking to improve the breadth and quality of their customer interactions.
Prior to joining Voxai in 2011, James lead several software startups including Customer Management Automation (CMA), a contact center technology services group he founded in 1994 which was subsequently acquired by Bell Atlantic (now Verizon) in 1999.