Sherry Hollis leads the speech analytics and human factors practice at Voxai. She has over 30 years of experience implementing highly customized, tightly integrated, consistently available and secure customer experience solutions for companies of all sizes and in all industries.
From Business Consulting to System Deployments, Sherry has assisted customers elevate their customer experience offerings by focusing on harnessing the voice of the customer through cross-channel analytics opportunities. These opportunities include business KPIs focusing on agent behavior, customer sentiment and customer insights to drive actionable improvements.