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Jacada - Michael Haisten

Michael Haisten Principal Consultant, Intelligent Self-Service Solutions, Jacada Michael began his career in customer experience with spending 8 years at EarthLink leading their self-service and channel strategy initiatives including natural language IVR, chat, and web self-service.  He then moved into the technology sector where he led Professional Services for one of the early social media customer care platforms at SoCoCare.  Upon an acquisition by Five9, he moved into a Solutions Consulting role with an emphasis on omni-channel customer service. At Jacada, he’s charged with growing their self-service product line and helping Jacada’s customers optimize their self-service solutions.  He holds a BS from Mercer University and an MBA from the Georgia Institute of Technology.

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