Frank brings to RoadVantage a vast knowledge of the insurance industry and contact center operations, gained through his work with several well-known P & C organizations such as Allstate, USAA and General Casualty.
Frank held key roles in claims, underwriting, sales, support services and marketing at USAA, where he led efforts to produce the first nationwide financial responsibility educational series for newly commissioned military officers. As director of insurance operations at USAA, Frank was responsible for sales, underwriting and claims operations for the Northeast region. At General Casualty, Frank was responsible for all policy processing, underwriting and agency support, as well as policy accounting operations.
Frank came to RoadVantage after eight years with Dell. As director of global learning & development, Frank led teams supporting the contact center and field engineer operations. His expertise in contact center operations, coupled with his technical and customer management skills, proved crucial to his team's success.