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NICE Nexidia - Kristie O’Donnell

Kristie O’Donnell Director of Solution Architecture, NICE Nexidia As a 14-year Mattersight veteran, Kristie has developed an expertise in predictive behavioral routing and analytic solutions to apply information-driven analytic approaches to solve complex and ambiguous business problems within Fortune organizations. She also has a proven track record of architecting successful solutions, directing service operations and delivering exemplary customer experience. Her experiences span from customer success, sales enablement, solutions architecture, contact center operations, data-driven analytics, change management, and human performance improvement.

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