Ric is an engineer, who tripped into the contact
center industry about 25 years ago (and honestly loves it!). He started a
contact center planning company, called Bay Bridge Decision Technologies in
2000, and has worked at several CCaaS companies (Interactive Intelligence,
Genesys, and Sharpen), always doing contact center planning and analyses. He
holds a Ph.D. in Operations Research and Engineering from Purdue University (Go
Boilers!).
Ric resides in Indiana with his wife, Karin, and four kids.
He loves being a dad.