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Genesys - Shawn McCormick

Shawn McCormick Senior Solution Architect, Genesys After years as an SWPP attendee, Shawn is excited to be speaking; he has been working in the Workforce Management/Workforce Engagement Management industry for 20 years, supporting customers of all shapes and sizes and connecting them with the tools that take their WFM practice to the next level. Beginning as a manager scheduling on paper with a forecast sent down from corporate, he’s got a strong respect for tradition while embracing the possibilities created by new WFM technologies.

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