Nathan has been with NICE Systems for 22 years, which includes his tenure at IEX. Prior to joining IEX in 1997, he worked 10 years at Sprint Telecommunications as a project manager and as Group Manager of the National Resource Management and Call Traffic Management Group. Nathan helps craft the strategy for the NICE WFO line of business, which includes WFM, NPM, ICM, and the Back Office suite of solutions.
He was responsible for creating and managing a comprehensive advanced forecasting, workforce management and call traffic management department that administered the operation of seven call centers. He is a frequent speaker and writer.