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Shellpoint - Carlo Santana

Shellpoint.CarloS Carlo Santana Quality & Speech Analyst, Shellpoint Mortgage Servicing Carlo has been with Shellpoint Mortgage for 4 months as a speech analyst. Prior to joining Shellpoint, Carlo was in quality assurance at another organization where he had his first introduction to CallMiner and transitioned to a speech analyst role.  He is BIA and BIA+ certified.

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