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NICE CXone - Rachel Macha

Rachel Macha Head of Enterprise – Customer Success, NICE CXone Rachel is a senior executive with over 25 years of experience in Customer Experience and Business Transformation including strategy, digitalization, and change management and continuous improvement. She leverages her background and experience in the Business Process Outsourcing (BPO) space – where she focused on delivery, customer and agent experience, technology and digitalization – to lead a team of Technical Account Managers at NICE that supports our largest, most complex global customers.

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