Steve is a senior marketing and communications manager at Verint, who was editor and project manager on the 2022 Engagement Capacity Gap report.
He is a content marketer, writing and editing pieces predominantly focused on research and data analysis of consumer habits across the customer journey, working across customer and workforce engagement solutions including Digital-First Engagement and Experience Management.
Steve joined Verint in late 2021 as part of the Conversocial acquisition and has varied career background that includes 8 years working in broadcast journalism and a 4-year stint running his own street food business.