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Contact Center Advocates - Roger Lee

Roger Lee aka DR. WFO Principal, Contact Center Advocates Roger has more than two decades of combined experience in finance, operations, and services management and quality. He has held several leadership positions in both customer engagement centers and technology vendors and has been characterized as an other-centered leader. Roger fosters a transparent environment with an emphasis on engaging and actively listening to all staff and customers. He is a certified Six Sigma Black Belt, certified generational trainer, and certified COPC Customer Experience Performance Leader. 

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