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Contact Center Advocates - Roger Lee

Roger Lee Founder & Customer Success Evangelist, Contact Center Advocates Roger helps CX and contact center leaders navigate the AI landscape and build human‑centered, high‑performing operations. Over two decades, he’s led transformations across finance, operations, and quality—delivering $10M+ in savings, $6M+ in business impact, and measurable lifts in efficiency and quality. A Six Sigma Black Belt and COPC‑certified operator, he excels at uniting people, process, and technology to modernize operations while keeping customer experience at the core.

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