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PowerHouse - Kathleen Peterson

Kathleen M. Peterson Chief Vision Officer, PowerHouse Consulting, Inc. Kathleen is an acclaimed Contact Center consultant and industry visionary.  She offers a refreshing and sometimes challenging philosophy to positioning the Contact Center as the  lifeline of the enterprise - believing that vision, brand, leadership, and execution combine to deliver a powerful CX. Kathleen is published widely in prestigious industry journals in the U.S. and abroad. As a featured speaker at conferences and Fortune 500 companies, she has shared her humor, knowledge, and experience across four continents. Kathleen served as Conference Chair for the North American Conference on Customer Service Management, is a member of the National Speaker’s Association and  served for seven years as a Certified Associate ICMI and is an active member of the Society of Telecommunications Consultants (STC).

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