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NICE - Shay Diner

Shay Diner Senior Product Manager, NICE Shay leads the GenAI strategy for CXone QM and Coaching, driving innovation in customer experiences through advanced AI. With over 16 years of Product Management experience, Shay has developed transformative solutions across industries. At NICE, he has successfully led CXone Coaching, shaping its new experience through customer insights and groundbreaking features. Shay’s expertise fuels his mission to revolutionize CXone QM and Coaching with GenAI.

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