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NICE - Lilach Zemach

Lilach Zemach Director, Product Management at CXone Lilach has over 17 years’ experience in product management and 28 years overall in the Software / IT industry in various R&D and project management roles.
@NICE for the past 12 years, focusing on contact center analytics and quality management, leveraging the contact center and the voice of the customer into a value-adding business function.  
Substantial experience with high scale customers, has produced a keen understanding of the best practices for managing the evolving contact center and is contributing to building the NICE-CXone products.

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