Natalie Perez is a CX and
marketing strategist with over 30 years of experience spanning the contact
center, SaaS, and enterprise tech industries. A serial entrepreneur and
seasoned operator, she has built and scaled companies from the ground up,
shaped category-defining products, and designed patent-backed solutions to
address real operational challenges.
Natalie is passionate about
helping leaders harness AI while preserving the human connection that fosters
trust and loyalty. She frequently writes and speaks on customer experience,
emotional intelligence in automation, and marketing leadership in an AI-driven
world. Her work is rooted in real-world operations and guided by a core belief:
technology should empower people—not replace them.