With over 17 years of banking experience, Kimberly has held roles at
JPMorgan in New York and London, and has spent the last decade at KeyBank
across Finance, Market Risk, FX Sales, and Sales & Servicing Products.
For
the past four years, Kimberly has led the transformation of KeyBank’s Contact
Center analytics and reporting, pioneering a “Data as a Product” strategy to
unlock enterprise-wide client insights. Her team created Key’s first
cloud-based data product to analyze customer journeys and is driving automation
through RPA and AI. Looking ahead, Kimberly is focused on leveraging generative
AI to modernize operations and enhance analytics across the Contact Center.