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AI in CX - 3 Steps to Use AI to Foster a Customer-Centric Business


Presented By: NICE

One out of two contact centers use at least 9 channels to serve customers (according to an Aberdeen survey). This means that contact center & CX leaders must connect the structured and unstructured data captured through the myriad of channels they use to have a truly holistic view of customers.

In this eBook, learn how best-in-class firms have harnessed their omnichannel data with the help of AI to maximize their CX results, drive operational efficiency and improve their competitive positioning. Learn how: 

  • CX digital transformation is reshaping the business landscape
  • The ROI of AI is used to build & maintain an intelligent contact center
  • AI is delivering real-world results to CX programs

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