AI in CX - 3 Steps to Use AI to Foster a Customer-Centric Business
Presented By: NICE
One out of two contact centers use at least 9 channels to serve customers (according to an Aberdeen survey). This means that contact center & CX leaders must connect the structured and unstructured data captured through the myriad of channels they use to have a truly holistic view of customers.
In this eBook, learn how best-in-class firms have harnessed their omnichannel data with the help of AI to maximize their CX results, drive operational efficiency and improve their competitive positioning. Learn how:
- CX digital transformation is reshaping the business landscape
- The ROI of AI is used to build & maintain an intelligent contact center
- AI is delivering real-world results to CX programs