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How AI Redefines Self-Service: Customers Take Control with Their Own Words
Presented By: NICE
Customer centricity today is more important than ever, but more difficult to attain. To achieve it in the age of omnichannel conversations, companies must capture and analyze every customer conversation. Conversational AI technologies make this analysis possible, and Enlighten XO is a unique solution with its ability to seamlessly improve automation resolution, optimize knowledge management, and drive proactive outreach.