Home > White Papers > Featured White Papers

Gartner - 3 Ways AI Benefits Customer Service


Presented By: CallMiner

According to Gartner, technology solutions that leverage artificial intelligence can improve customer service operations and results in three important ways:    

  • Delivering insights or predictions
  • Enhancing user experiences
  • Optimizing business process automation 

In 3 Ways AI Benefits Customer Service Organizations from respected research and advisory firm Gartner, all three of these areas are addressed, including Gartner’s assessment of the impacts of each, and their practical recommendations for customer service and support leaders to consider and potentially implement in pursuit of increased efficiency and improved customer outcomes.

Download the report today to learn what the experts have to say about leveraging AI in your customer service organization.