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Gartner - 3 Ways AI Benefits Customer Service
According to Gartner, technology solutions that leverage
artificial intelligence can improve customer service operations and results in
three important ways:
- Delivering insights or predictions
- Enhancing user experiences
- Optimizing business process automation
In 3 Ways AI Benefits Customer Service Organizations from
respected research and advisory firm Gartner, all three of these areas are
addressed, including Gartner’s assessment of the impacts of each, and their
practical recommendations for customer service and support leaders to consider
and potentially implement in pursuit of increased efficiency and improved
customer outcomes.
Download the report today to learn what the experts have to
say about leveraging AI in your customer service organization.