Home > White Papers > Featured White Papers

Contact Center Predictions for 2023 and Beyond


Presented By: 8x8

The contact center industry is rapidly expanding, and with that expansion comes change—lots of change.

In 8x8’s new report, Contact Center Predictions for 2023 and Beyond, experts make their predictions about some interesting topics surrounding the future of the contact center, including: 

  • Will employee experience surpass customer experience as a leading area of focus?
  • Are retail employees going to need to double as contact center agents?
  • Are agents becoming gig-economy workers as the Great Resignation changes the contact center?
  • Will virtual reality impact the contact center as brands enter the metaverse?
  • Is artificial intelligence driving the verticalization of customer experience?

As you read these predictions, give some thought to how you can prepare for the future of your contact center.

Get the Report