CX in the Era of Intelligent Self-Service
Presented By: NICE
Intelligent self-service is the crown jewel of today’s customer experience
At every step of the customer journey, successful CX leaders ask themselves, “How can we serve the customer in this moment?” Thoughtfully applied conversational intelligence and self-service options have arrived to address this question and more. In this exclusive report, Opus Research shares its perspectives on modern Customer eXperience interactions (CXi).
Gain a fresh perspective on CX needs