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CX in the Era of Intelligent Self-Service


Presented By: NICE

Intelligent self-service is the crown jewel of today’s customer experience

At every step of the customer journey, successful CX leaders ask themselves, “How can we serve the customer in this moment?” Thoughtfully applied conversational intelligence and self-service options have arrived to address this question and more. In this exclusive report, Opus Research shares its perspectives on modern Customer eXperience interactions (CXi).

Gain a fresh perspective on CX needs

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