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DMG Forecasting and Scheduling in the Digital Era
Presented By: NiCE
What should I look for in a WFM solution for today’s digital reality?
WFM solutions need to adapt to today’s complex digital environments. Enterprises need accurate forecasting and scheduling for synchronous and asynchronous interactions and scheduling flexibility. Read DMG Consulting’s report “Forecasting and Scheduling in the Digital Era” for insights on what to look for in WFM solutions.