Artificial Intelligence - Driving the Future of Customer Experience
Presented By: NICE
Consumer expectations for on-demand experiences have never been higher — consumers want to transact and connect with companies, 24/7, on the channels they choose. All but the most innovative and disruptive companies are struggling to keep up with that demand.
The innovators are the ones who created the demand in the first place. When a consumer can use their mobile device to order a car to their door within minutes, access an entire studio’s worth of content streaming to their TV, and control every device in their home with voice commands...their expectations grow. And they transfer those high expectations to every touchpoint they have with every company they interact with.
So how do the innovators drive and win — and what can be learned from them?