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Gartner Hype Cycle™ for Customer Service and Support Technologies, 2020


Presented By: CallMiner

Written for leaders responsible for selecting and deploying customer service and support (CCS) solutions, this report defines how hyped and/or how mature each technology is and the potential value it could provide to your organization. Based on primary research conducted by Gartner on 33 different technology categories, it helps set realistic expectations for whether a particular category falls within: 

  • The Innovation Trigger
  • The Peak of Inflated Expectations
  • The Trough of Disillusionment
  • The Slope of Enlightenment
  • The Plateau of Productivity

Download the report today to help prioritize your CCS investments now and in the future.