3 Steps to Craft an Impactful Customer Experience Strategy
According to Gartner, most customer experience strategy documents they receive from their customers for feedback fail to capture the ‘essence’ of good CX strategy.
This new report from Gartner offers analysis and recommendations on how to formulate a viable, practical, and impactful CX strategy, including:
- Establishing what CX victory looks like
- Making choices and defining focus
- Selecting your critical CX KPIs
- Identifying and marshalling required resources
this extremely insightful and prescriptive report today for Gartner research recommendations on how to craft a winning customer experience strategy.