Improving the Agent Experience – Motivation, Engagement, and Retention
Presented By: Balto
Low agent retention has affected contact centers for years
with average turnover rates reaching 40% in 2020. Yet the primary drivers for achieving high agent retention remain
largely the same: motivation, engagement, and job satisfaction.
In the recent e-book, we take an in-depth look at how to improve
these elements and how they impact agent experience, team performance, and
contact center success.
Check out this free e-book to learn:
- What drives agent motivation, engagement, and job
- How do these elements impact retention?
- What is their effect on the overall agent experience?
- Strategies to improve motivation, engagement,
and job satisfaction
Download the e-book now to get 20+ pages of insights
for managing your contact center
team and proactive steps to improve the agent experience