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Learn How to Improve Service While Reducing Costs

Amazon Connect

Presented By: Amazon Connect

In a recent PWC survey 73% of individuals point to customer experience as an important factor in their purchasing decision - behind price and quality.  32% of customers would stop doing business with the brand they loved after one bad experience. 

Service has a significant impact on business.

If your organization is like most, it is interested in applying new tools to improve customer interactions. However, there is a constant struggle with how to drive efficiencies and improve automaton in the service experience. 

There is one critical, key element.- machine learning (ML). The application of artificial intelligence and machine learning can turn a contact center into a profit center; which improves the customer experiences and reduces expenses. 

Download this white paper to understand the role of machine learning. You will read how ML: 

  • Can resolve pain points
  • Assists agents - both virtual and live
  • Can quickly add intelligence to existing solutions
  • Was put to action by three organizations

Download the white paper