Learn How to Improve Service While Reducing Costs
In a recent PWC survey 73% of individuals point to customer experience as an important factor in their purchasing decision - behind price and quality. 32% of customers would stop doing business with the brand they loved after one bad experience.
Service has a significant impact on business.
If your organization is like most, it is interested in applying new tools to improve customer interactions. However, there is a constant struggle with how to drive efficiencies and improve automaton in the service experience.
There is one critical, key element.- machine learning (ML). The application of artificial intelligence and machine learning can turn a contact center into a profit center; which improves the customer experiences and reduces expenses.
Download this white paper to understand the role of machine learning. You will read how ML:
Download the white paper
- Can resolve pain points
- Assists agents - both virtual and live
- Can quickly add intelligence to existing solutions
- Was put to action by three organizations