Integrate Chat with Your Omnichannel Programs to Exceed Customer Expectations
Customer interactions today span a multitude of channels.
Findings from Aberdeen’s February 2020 Customer Experience Executive’s Agenda 2020 survey show that one out of two firms use at least 10 channels to interact with their current and potential customers.
Chat with live and virtual agents is one of the most widely used and fast-growing channels in contact centers with 69% of firms currently using it in their activities.
The adoption and use of chat is on the rise across companies of all sizes and in all industries.
This report Integrate Chat with Your Omnichannel Programs to Exceed Customer Expectations highlights the business results observed by firms seamlessly integrating chat within their omnichannel customer experience programs You will also gain insights into the building blocks needed to succeed in such an integration.