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Intelligent Automation and Simulation in WFM for Dummies
Presented By: NICE
Do you need help in generating more efficient schedules and automating the challenge of optimizing your net staffing?
Download our complimentary eBook: Intelligent Automation and Simulation in WFM for Dummies. This book will help you understand how using machine learning based simulation can help create schedules based on true multi-skill efficiencies based on ACD routing rules and skills not just static percentages. It will also help you see how you can automatically and proactively create offers for voluntary time off and overtime based on skills to the exact right agents, thus solving the age-old issue of net staffing optimization.