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Create Purpose-Driven Customer Journeys

Amazon Connect

Presented By: Amazon Connect


Find out how customer journey-led businesses design, architect, engineer, and scale personalized, omnichannel experiences for increased cross-sell and upsell opportunities, and shorter sales cycle time.

Read the new whitepaper from Accenture and AWS on how successful brands are leveraging the newest capabilities of Artificial Intelligence and Machine Learning (AI/ML) to create purpose-driven journeys for their customers.

In this whitepaper, you will see how to: 

  • Create personalized experiences using predictive analytics/ML
  • Solve customer service inquiries (using predictive intelligence)
  • Increase digital sales and reduce costs
  • Gain first-call resolution, decrease call wait times


Click here to download the white paper.