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The Contact Center QA X-Factor
Quality assurance (QA) and quality monitoring (QM) are some
of the most important tools for contact center management.
But today, most organizations have a large disparity between
the number of QA analysts and contact center agents. So, how do you maintain
customer-centric standards around contact center quality, while continually
enhancing employee experience?
In this new eBook, you’ll learn about a hybrid approach to contact
center QA that’s otherwise known as the ‘X Factor’, including how to:
- Take a staged approach to automating QA
- Analyze 100% of omnichannel conversations
- Leverage automated scorecards
- Removing repetitive tasks from QA’s workload
- Much more…
Download this exciting and enlightening eBook today, and
start applying the ‘X Factor’ to your own QA environment.